1. SHIPPING POLICY

All products available in our store are top quality imported products (they have all internal and external brand seals and authentications) and are shipped directly from our suppliers abroad (mostly in Sweden, Hong Kong, Thailand or China) to the address indicated at the time of purchase.

Deadlines:

Delivery takes an average of 10 to 25 business days after payment confirmation, depending on the location and time of year. The product is shipped on average 2 to 5 business days after payment confirmation in our system.

Attention: In certain cases, this delivery period may be extended by a few more business days due to delays, strikes, periods of high demand at CTT, or other situations that are beyond our control.

Full Warranty

Our store guarantees delivery of the order and we are responsible for refunding the full amount paid for products that are lost or lost during the delivery process. All products are shipped with insurance against loss and free online tracking.

If the order is delayed and not delivered within 70 business days after shipping, the amount paid will be 100% refunded. The customer will not be at a loss in any way.

Please note: For larger purchases, you may receive more than one package, as your products may come from different suppliers. Therefore, if you receive one product first and then another, don't worry, this is completely normal.

Tracking and Delivery

We provide a tracking code so that the customer can monitor the progress of the delivery of their order.

The products will be delivered by CTT and there will always be a tracking code that will allow the customer to follow the progress of the delivery. The code to access the tracking will be sent to your email as soon as it is available (on average between 2 to 5 business days after payment confirmation).

Important Information and Necessary Care:

Incorrect or Incomplete Address

Our store will ship the products to the address requested by the customer. Therefore, to avoid problems with the delivery of the order, we ask that you carefully fill in the address where you wish to receive the order.

We are not responsible for incorrect or incomplete filling in of the destination address of orders placed in the store. If the destination address is filled in incorrectly or incompletely, according to company rules, the package will be returned to the sender, and no further delivery attempts will be made to that address or refund the amount.

Recipient Absent

Make sure there will be someone at the address to receive your products. CTT will attempt to deliver the products. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the agency and in this case, it will be necessary for the recipient of the package to collect it. If the recipient of the package does not collect it within the established time frame, as a rule, the package will be returned to the sender, and a new shipping fee will be required to resend the product. It is necessary to wait for the package to reach the sender for resending to take place, and this time depends on Customs or CTT itself.

Taxed and Taxed Products

Our products are exempt from customs taxes. However, if this happens, the amount will be paid in full by us.